JOHN T. JACK INSURANCE SERVICES

Privacy Policy

Effective Date: July 8, 2026  |  Last Updated: July 8, 2026

Introduction

John T. Jack Insurance Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at johntjack.com, contact us through our contact form, or engage our insurance brokerage services.

By using our website or submitting information through our contact form, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.

Information We Collect

We may collect the following categories of personal information:

Information you provide directly:

• Name, phone number, and email address

• Property address or business name

• Coverage needs and insurance history, including prior declines or non-renewals

• Any additional information you choose to share in our contact form or communications

Information collected automatically:

• IP address and browser type

• Pages visited and time spent on our website

• Referring website or search terms used to find us

We do not collect sensitive personal information such as Social Security numbers, financial account numbers, or payment card information through our website. Any such information required for insurance placement is collected separately through secure, carrier-specific processes.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry and provide insurance brokerage services

• To shop your coverage needs across admitted carriers, surplus lines markets, and the California FAIR Plan

• To communicate with you about your coverage options, quotes, and policy information

• To comply with California Department of Insurance regulations and other applicable laws

• To improve our website and the quality of our services

• To send you relevant information about your policies at renewal or when market conditions change

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

How We Share Your Information

In the course of placing insurance coverage on your behalf, we may share your information with:

• Insurance carriers, managing general agents (MGAs), and wholesale brokers to obtain quotes and bind coverage

• The California FAIR Plan, California Earthquake Authority (CEA), and other state-administered insurance programs

• Our errors and omissions insurance carrier as required for professional liability purposes

• Legal or regulatory authorities when required by law, court order, or regulatory obligation, including the California Department of Insurance

• Service providers who assist in operating our website or communications, subject to confidentiality agreements

We require all third parties to maintain the confidentiality of your information and to use it only for the purpose for which it was shared.

California Privacy Rights

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• The right to know what personal information we collect, use, disclose, and sell

• The right to delete personal information we have collected, subject to certain exceptions

• The right to correct inaccurate personal information

• The right to opt out of the sale or sharing of your personal information (we do not sell personal information)

• The right to limit the use of sensitive personal information

• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to verified requests within 45 days as required by law.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. For insurance brokerage clients, we retain records in accordance with California Department of Insurance recordkeeping requirements, which generally require a minimum of five years retention for insurance transaction records.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

We do not use tracking technologies for cross-site behavioral advertising.

Third-Party Links

Our website may contain links to third-party websites, including insurance carrier websites and industry resources. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

In the event of a data breach that affects your personal information, we will notify you as required by California law.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. We will post the updated policy on our website with a revised effective date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your California privacy rights, or have a concern about how your information has been handled, please contact us:

John T. Jack Insurance Services

584 Castro St, #220

San Francisco, CA 94114

Phone: (206) 802-4095

Email: john@johntjack.com

Website: johntjack.com

California DOI License #4459157   |  Surplus Lines Broker # 4459157